Absolutely horrendous customer service. Ordered two items on line. I never received email confirmation and needed to return one item. No documentation with the order so had no way of returning the item. Went around in circles for days with Zara with no positive outcome. I really needed the item as it is for a skiing holiday so ordered a different size. This time I took note of the order number which was just aswell because again I received no email confirmation of the order. So now I have the same item is 2 sizes and can’t return the one that doesn’t fit. Appalling service from Zara. Won’t order from them again
