Bought 2 gift cards which were blocked. I followed the usual instructions (I have had Zara gift cards before so I know how they work) and it would not accept the last 4 digits of my phone number. Contacted customer service via whatsapp, first time to be told it had been escalated which it had not, 2nd, 3rd and 4th time I was told the same instructions over and over again which did not work. Customer service is shocking, advisors are no more helpful than the AI chat bot. It has really put me off using Zara in future. Considering they won't even refund me £100 worth of vouchers that do not work!
