I've never had any issues with customer service. I order from their website more than 5–7 times a year—mostly jeans and trousers, jackets and basic tops—and I often decide to return items as well. Their return process is one of the most hassle-free experiences for me. Always quick and reliable.Now, talking about quality—you can't complain if you're buying from fast fashion brands. Their jeans are quite durable and can last for years with proper care. I still have jeans from Zara from 4 years ago. I only buy basic pieces, but if I need a bag or an investment piece, I purchase it elsewhere.
