I had a terrible experience at Zara Park Royal that perfectly highlights how little this company values its customers. I went to pick up my online order, which included two sizes of the same shoe so I could try them on and return the pair that didn’t fit. When I went to return the larger size, the cashier accidentally refunded both pairs, leaving me without the shoes I wanted.Instead of fixing their mistake, I was told that because the shoes were from Massimo Dutti, they could not sell them back to me and that I’d have to reorder them online. The problem? My size is now out of stock. The manager tried to help by calling customer service, but they flat-out refused to do anything for me. So I left without the shoes I originally paid for—all because of their error!Zara’s customer service is nonexistent and completely dismissive. They made the mistake but refused to correct it, and now I have to deal with the inconvenience. How is this acceptable for a global brand?If you ever have an issue with Zara, good luck—there’s no real customer service to turn to. This company needs to be held accountable for how poorly they treat customers. I will think twice before shopping here again.
