I’ve never felt so frustrated trying to return an order. The clothes I ordered didn’t fit—no big deal, I’m used to that—but the return process was a nightmare. I mistakenly added an extra letter to my email, which meant I couldn’t access my return label. That was my error, but what followed was completely unacceptable.I went to the Zara store in Limerick hoping to sort it in person, only to be turned away and told to handle it online. I was on holiday and live over two hours away from any Zara store, so this wasn’t just inconvenient—it was incredibly frustrating.I then spent days trying to get help through the Zara app chat system. I had to restart the conversation over a dozen times, dealing with a different agent each time, getting cut off constantly, and repeating the same information again and again. I’m a busy mom with limited time, and this wasted so much of it.After all this effort, I finally got through to someone—only to be told I was outside the 30-day return window, even though I was only on day 28 and had clearly been trying to return the items since week one of my holiday.Zara, this is unacceptable. Mistakes happen, but your system should be able to handle them with a bit of human understanding and actual customer service. I won’t be shopping here again.
