(12/2024) NEWEST UPDATE: Spoke w michael , senior tech support guy who explained some of the reasons for the ui/ux issues, after speaking with him, I feel better that these issues are being resolved not overnight, but incrementally they.( know what needs to be done and theyre working on it). xero is a gr8 program, and when they fix these issues, we will be back in business. it doesnt explain the poor communication around the issues that got us here, but im willing to give them some time before i bash them again! when they get it together , ill change this review to 5 stars bcz i really believe in the product....below is my previous review before today 12/24 When u read this review , please bear in mind that xero has fixed the largest problem that I was having (unable to copy po from invoice) KUDOS on that! but i will leave the former review at the end of this review because I remember how absolutely frustrated I was with them before they remedied this issue, and I want you to know about this horrible experience I had. lets all remember that when we publish software, it MUST be thoroughly tested first! , and guys, WHY FORCE YOUR CUSTOMER INTO A NEW PRODUCT BEFORE THOROUGH TESTING? Ok, that said to be fair, xero is a great product when its functioning properly. with a boatload of awesome API's weve customised our processes so business runs smoothly (the way it should be) lately their customer service has been stellar (previously horendous) so all is well in xeroland at the moment, thanks for fixing the bugs! and MANY THANKS to diane for gr8 customer support!SEE BELOW FOR PREVIOUS HORROR STORY...ABSOLUTELY BROKEN COMPANY!!!!! I remember when xero was a good piece of software. it worked well, had api's and integrations that worked well together..well, their service always sucked. try to get help when you need it- IMPOSSIBLE!!!!!.but something changed, making it even worse in the last year or so...First, they began raising prices...it was always more expensive than QB but i was allright with it ....BECAUSE IT WORKED!!!! fast forward to today, an absolutely broken product! their legacy invoicing /purchase order system allowed a user to copy an invoice to a purchase order in a streamlined fashion. INTRODUCING THE NEW UNIMPROVED, and completely BROKEN INVOICING SYSTEM..JUST TRY TO COPY AN INVOICE TO A PO!!!! its absolutely infuriating!!!!! it doesnt work at all!! I just spent hours unsuccessfully trying to do what i used to do in MINUTES with classic invoicing!!! now whats the WORST THING A COMPANY CAN DO WITH A BROKEN PRODUCT????? FORCE IT DOWN YOUR PAYING CUSTOMERS THROATS!!!!!!!!! XERO: if you want to develop a new version that you think is better(ITS NOT!!!!!) at least let your customers use the legacy product till you get it to work right....but NOOOOOOOOO, xero is forcing its customers to use their new (BROKEN) version----I was just on with their customer service girl why tried her best to help me-sweet girl who was clearly embarrased with her task of tring to defend a peice of software that although not working, is being forced on their customers.....we spent well over an hour trying to copy a simple invoice to po, ----NORMALLY PEOPLE WHO WRITE SOFTWARE CREATE ERROR MESSAGES when the app gets hungup NOT HERE ----STAY AWAY FROM XERO_____IM SO DISSAPOINTED WITH THEM FORCING SOMETHING THAT DOESNT WORK!!!--the csr explained that no support will be forthcoming on the legacy version, and that the developers are investing all their time on fixing this "NEW INVOICING" that was published before testing ------IT makes one wonder what in the world is going through their minds over there, are they sooo adamant to release this new flawed version ? why? hint: next time you release new software, support the old version untill you are SURE it works------AVOID THIS COMPANY!!!!!! ONCE YOU COMMIT TO THEM YOURE IN AN UNHOLY MARRIAGE!!!!! ---update 10/22/24 while using (new and improved????) invoicing system, there is no button to save the invoice and continue editing!!!! another extremely aggravating deleted feature because i used to use this feature all the time with the old invoicing which they are now eliminating!!!!!
