I’ve been a loyal Xero customer for a long time, and I genuinely like the software. But lately, they’ve been increasing the monthly fees to a point that feels completely unreasonable. What started as small increases has grown into a regular habit of gouging customers. It’s hard not to feel like loyalty means nothing to them.And then there’s the support—or lack thereof. In September, Xero’s bank feed failed to record a single transaction from OCBC, despite a considerable number being made. I only discovered the issue in November. When I contacted Xero, they asked me to reconnect the feed, which I did. But when I asked for help reconciling the missing September transactions, they outright refused. No support, no solutions—just a resounding “No.”Xero may boast about being a time-saving tool, but between the rising costs and the unhelpful customer service, I’m spending more time and money than ever. I’m actively looking for another accounting package that values its customers and delivers the support we’re paying for.
