Xero has recently replaced their old customer invoicing function, which worked absolutely fine and did everything it needed to quickly and efficiently, with a new cumbersome, user-unfriendly system that takes much longer to use and even longer to load. This despite many of their long-term clients telling them not to proceed with the new system because it was flawed and faulty and the old system was much better. I hope Xero is ready to lose a large percentage of its long-term customer base because of this.
