I cannot express great enough what an absolutely atrocious level of customer service I have received from HP Hewlett Packard.8 months a go I purchased a laptop for one of my team and from then until now I am still left with a broken laptop, it worked for 3 weeks. Even after it has been sent back twice to them to be fixed. I have called their tech support line as they do not have a customer support line or complaints line. Every time with the promise to resolve and escalate my issue. Every time I am left and again I have to repeat calling them up to sort my issue. I have called every week for the past 8 months, they advised my claim had been escalated but they had closed it. I am again still sat waiting with a brand new unusable laptop.DO NOT purchase anything from HP as when it stops working you will be left out of pocket having paid hundreds of pounds. This company does not care!
