Ordered a laptop and cancelled a few minutes later as realised I had ordered the wrong model. I then ordered the correct model and raised a cancellation request for the first order for which I received an acknowledgement. The following day I received a notification from Parcelforce saying they were going to deliver two items including the one I had requested cancellation for. I called the HP Helpdesk and was told to refuse delivery for the cancelled item and that a refund would be issued. I did what HP told me to do but more than 3 days later have yet to receive promised refund. Tried calling them yesterday and today but got the robotic message 'all our lines are busy' etc etc. Appalling customer service to say the least.
