Given the crazy prices that are charged for print cartridges I thought that signing up to their “instant ink” offer would make good sense.The smart app, website and high number of non-descript error messages lead you up the garden path to continue pursuing a sign-up that won’t happen.Even having recruited the support of one of their online agents (and they had all the relevant details up front) I still spent hours trying to get something that was never actually supported for the printer model I have.The agent tried to end the online chat after a wasted day with “your printer isn’t eligible” and that would have been that if I hadn’t persisted to get any further response. Eventually apologised for the waste of time but I asked for some recompense for my wasted day. Said he’d raise the complaint and I would hear from someone within HP - guess what? - I haven’t; what a surprise.With no means of being able to complain to HP (no such option on their website, so presumably they are perfect) it’s yet another company to add to my “avoid” list. Large corporate non-existent customer service once more.
