WOW after an hour online and on the phone asking for my 2 year printer refresh that i have been paying on for 3 years, and my portal says the printer is eligible for a refresh, the response from their support supervisors""Please accept our apologies that the feature you request is not available at present to get a new printer under the HP Platinum subscription, the only way is for the HP All-In Plan."so the only way i can get a printer refresh is to join a new more expensive plan. they will of course allow me to stay on my current plan but will not honor the printer refresh. Any one else have this issue? want to join yet another class action lawsuit against HP? what happened to this company. here is the link to where they clearly say i get a refresh but they WILL NOT honor it. Buyer be VERY wary of this deceit.
