wsj

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DON'T SUBSCRIBE - IT'S A TRAP!!!

DON'T SUBSCRIBE! IT IS A TRAP!I subscribed so that I could read an article that was behind a paywall. I was offered a $4 monthly subscription with the regular subscription costing somewhere around $30-$40. I decided to cancel the membership before the $4 trial was up and ran into a brick wall. WSJ has made it super easy to sign up, but difficult to cancel. You cannot cancel your subscription online or via email. You have to call them and wait on hold for 15-20 minutes. I became increasingly pissed as I waited and had to tell the agent to cancel the thing like 5 or 10 times. Supposedly, you can cancel your account by changing your billing address, and then a cancellation button pops up. The problem was that I had paid with Paypal and so they wouldn't let me change it. I just lost a ton of respect for the WSJ and will NEVER do business with them again!

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Date of experience: Dec 07, 2020