I have been attempting to restart a subscription now for 12 days. I call every day and am continually promised that they will be in touch with the carrier or talk to the circulation department to get the problem corrected. Reaching a supervisor is almost impossible - I am put on hold after having the customer service rep saying they have reached out to their supervisor who will take my call. Nobody picks up and you can't leave a message. I have gotten emails from staff assistant/delivery field ops and not gotten a response. I can't reach the circulation manager directly, and apparently neither can the customer service reps.This has happened every year for 6 years. Usually it takes a week. Obviously the process is broken somewhere, but no one seems to know how to fix it.
