I am a small business owner (not a developer) who manages my ecommerce website. Moving to WP Engine has been a lifesaver. On the rare occasion I have an issue the agents are helpful, patient, knowledgeable, and sincerely friendly. I can tell I'm chatting with a human and not a chatbot (or someone just pressing canned responses). Today they quickly helped me troubleshoot the reason my site was so slow (a spammer) and gave clear, simple instructions for how to resolve it. They saved me hours of trying to diagnose the issue. It's a relief to have WP Engine on my team. They are worth every penny.
