Technical support has always been available and knowledgeable. This is huge and should never be taken for granted. Running my site on a dedicated server is expensive, but I knew that coming in and it has been highly available. My only concern with the company is that sales has followed up on my tech support engagements trying to sell me additional capacity for a site that consistently runs no more than 20% CPU utilization. But again, support continues to be top notch.
