WPEngine has been a disappointing experience for me. While their servers are fast, their support team is unhelpful, rude, and slow. The WPEngine platform also has numerous bugs. For example, if you want to turn off auto-updates, there's no option to do so. This can ruin your website with incorrect versions and updates, especially in cases like mine where I manage a large website and need to ensure that updates don’t cause any issues. However, with WPEngine, you don’t have the option to prevent this; they will likely ruin your website. I had to do extensive hard coding just to stop WPEngine from controlling aspects of my site. I've encountered many issues that they couldn’t resolve, all arising from their servers—or more specifically, from their platform. Often, they simply ignore my concerns. I have tickets that have been open for four months. After two years of using their service, I’m really struggling and am actively searching for an alternative that offers the same speed and performance.After I wrote this review they contacted with me and they said this exactly:"I understand how important it is to have control over updates, especially for a large website like yours. While WP Engine automates updates to enhance security and performance, it’s clear that this approach has caused issues for you. We do have the option to defer major updates for 30 days, which would provide more time for you to test it out to make sure your site is readySo clearly you can stop the update for 30 days, but you can't turn it off, in my case, I have written code added to some old plugins, and I want them to stay as they are, I don't want to update anything, because they are customised now, but they kept updating them and ruining my website, then I had to hard code and force the updates to stop, so technically you can't control your website easily and you will struggle a lot, I highly don't recommend them as a host, be clever and find a better alternative.
