wpengine

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Beware Phantom Fees for NonExistent Traffic

I used this hosting service for a decade and was even an affiliate, but now, they've chased me away.At some point in the September / October 2024 timeframe, they claimed my web traffic increased by 52X. It was laughable.I tried to get help from support after getting a threat email saying they would 404 my business website if I didn't pay them a $11 fee. Support was nice, but they didn't help me at all. Site was taken down without even a notification email, on a day I was set to launch a paid marketing campaign nonetheless.It took over 24 hours to get back online. They did eventually manage to get a credit for the errant charge, but my trust was lost. I moved to a new host.Now, after only using the host for maybe 10 days last month, they're telling me I had 30K visits and owe them $16 for overage. Get outta here, I don't get near that much traffic in an entire MONTH.I'm out, buyer beware and plan for additional phantom fees if you host here. Never again for me and I've removed all affiliate links from all places I had them placed. I recommend NOT using them.I'd like to discuss with them here since their support is not helping.

1
Date of experience: Dec 16, 2024