Removed extra escrow and principal options from my online account requiring me to go bank to pay extra on these things! I emailed them several times to fix but was told because I signed up for covid relief they cannot fix. When I signed up it was very vague and didn't say anything about not being able to pay extra and even said I could continue making payments! I explained to them I only signed up because I was uncertain how long my unemployment would take to go through and I do not need assistance anymore but they refused to fix my account. Highly disappointed with Wells Fargo as I feel they are taking advantage of this pandemic.
