I was a WF customer for 17 years with multiple personal and business checking accounts. I am closing all my accounts now to shift to a bank with a more ethical track record. WF has also become more process focused and less customer-friendly over the years. I have had good service at my local branch but they are increasingly hamstrung. My issues are with corporate leadership, systems and processes. I have sent feedback directly to WF on different issues hoping to get a response and not heard back. It takes a lot of effort to undo a business relationship of this length but I cannot give my business to them anymore.
