I have been a customer with Wells Fargo for 16 years. I had filed a claim against the travel booking company "eDreams" in June 2021. This company charged my card for a flight that I never received - when I showed up to the terminal the airline did not have me on the flight manifest. When you look at the reviews for eDreams there is endless amounts of people who have had the same exact issue as I. eDreams sent Wells Fargo a PURCHASE AUTHORIZATION(NOT A FLIGHT CONFIRMATION CODE, NO PROOF OF A TICKET.) which means according to "Visa Guidelines" they lose the dispute and I am on the hook for the flight that I never received from this company. So, my account is currently overdrawn and I refuse to pay for a service that I never received. This was escalated to complaints - complaints did nothing for me and told me the same thing. Really, Wells Fargo? There is NO SHORTAGE of people who have had THE SAME EXACT ISSUE AS ME and I am on the line for this money?There is NO PHONE NUMBER or ONLINE CHAT that works to even get ahold of "eDreams" to request a refund. Wells Fargo provided me with a phone number to request a refund from eDreams and the phone number DOES NOT WORK.I will be closing my account with Wells Fargo if this cannot be resolved.
