I’ve been a Wells Fargo customer since my parents opened an account for me as a child. I recently received a notification on the portal that I was pre approved for a personal loan. I was not looking for a loan but the interest rate was much lower than my current loans so I submitted the application and let them know the new loan was intended to absorb the other two, and was told someone would be in touch on 1 business day. Fast forward another week and I still haven’t heard back so I called and was informed that my application was declined and I’ll receive a letter sometime in the future. I was not taking on any additional debt, simply taking on the offer I was given to lower my current interest rate and be in a better position to pay off my loans sooner. Not only did they not reach out to let me know, but I now have another ping on my credit when I was only responding to the offer they shared on my client portal. Wells Fargo is the worst.
