I can't stand their verification process. Recently, a woman asked me to say my whole card number out loud. They've never asked me that one before and I feel that creates more of a security risk than simply asking for other forms of verification because I have to say my card number out loud along with the expiration date and number on back. Then she rudely and abruptly hung up without a proper goodbye which many of them do. One bullied me into suspending my card to receive a new one because I wasn't completely sure if the purchase she asked me to verify was valid. The customer service is really awful and I'm so sick of it, I'm considering switching to another bank. Tired of the BS.
