If I could leave a - or zero , it would be more accurate. I as an administrator of a probate case in Mo. have dealt with them and provided every possible paper and form. Even extra court papers not required by any other bank or brokerage.?They will not close the account and give a check to the Probate account. I will be filing a complaint with the FDIC next. I have spent hours of calls, emails , faxes , etc. They are rude and you can not escalate to a supervisor from this horrible Estate Care Center. Do not use Wells Fargo ever!