I opened a CD online and transferred the money from my checking account with WF to the new CD. When the CD matured, I called to return it to the same checking account. They didn't allow it and told me that I had to go to the branch or that they could send a check to me. I was not aware of that when I opened the CD. They transferred my call to three different people. The third person had no clue what happened and just told me to wait for my "case manager" to contact me via phone or email. When I asked if she had my contact information, she was unsure and had to check again. It looks like they do not care about customers. The bad feedback here reflects that. I will move my money to another bank ASAP.
