I made the switch from WordPress to Webflow because their website templates look a lot better. Big mistake. I'm already heading back to WordPress. Let's start with their customer service - it's practically non-existent. You send them an email and then wait weeks for a reply, if you get one at all. What's worse, I paid for a whole year upfront. Then I decided I wouldn't continue to use the service so downgraded my plan so I would not be charged next year. Unlike other SaaS companies that give you the remainder of the period to keep using your current plan, Webflow instantly bumps you down. Fine, i'm not going to use it but its a terrible retention tactic designed to keep users on the platform. And every little extra thing you might want? That's going to cost you. For anyone with a website that's even slightly popular or has a fair bit of content, the costs will skyrocket to thousands each year.
