Ordered a shed over Memorial Day weekend. Good sale price. Order was shown as “on hold” so I texted with Wayfair today and they said it would ship this weekend with tracking number to follow. Not 4 hours later I get an email from Wayfair that my order was cancelled due to a processing error. I called their customer service number waited on hold for 9 minutes+ was told they would connect me to a senior advisor. Got hung up on. Called back and spoke to someone from Wayfair. He said that the supplier canceled the order not Wayfair. He said Wayfair can not do anything…yet that same supplier “Outdoor Living Today” still has this shed for sale on Wayfair’s site. It should be noted that with the sale I paid $2385+ tax. The current price is $3454. I’m pretty sure I know why they canceled my order. Wayfair needs to hold their supplier to be honest and follow thru with the sale. If they don’t then Wayfair should ban that supplier from selling thru Wayfair. BTW - the Wayfair comment that this has been resolved is kind of funny. A unilateral cancellation because your sale price was too low! Never again will I order from Wayfair!
