wayfair

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DO NOT SHOP HERE!! Deceiving and scamming company

DO NOT SHOP HERE. We just recently purchased a $2.5K dollar Vanity with mirror and it the first time it was shipped was completely broken and the part of the vanity were incorrect. We had to wait about 2 weeks to get the correct parts and missing vanity mirror. We received the vanity and then notice shortly after that the mirror did not give you the option to turn it off - so defectively just turned on the entire on while plugged in. My husband called several times and and said that's 'the way it was manufactured' but not where in their website does it state that the mirror is going to be staying on the entire time and no one ever buys a mirror that just remains on - this is just absurd. A month later (we are now 30 days over the warranty period) and they told us to call the manufacturer who basically told us they can't do anything about it. We spoke to the supervisor and manager at Wayfair and they told us they can't do anything about it. its really upsetting they can't even bother to replace the mirror when they are selling defective products. Its not a cheap mirror and the fact they aren't wanting to replace it is extremely frustrating

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Date of experience: Apr 16, 2023