We ordered an L shaped computer desk about a week or go. Received it today in a very badly beat up box. Not only was the box badly beat up, It had tape all over it to try and hold it together. We started getting all of the parts out of the box and guess what? No instruction booklet and no hardware! So we now just have a bunch of pieces of wood and metal and no way to put it together. Called customer service and now have to wait another whole week or so to get the parts. Very frustrating! This will be my first and last order from here! I wish I had of found this review site before I ordered from them.Update: Yes the hardware pack was sent. Not replacement parts ( The main Parts) After 10 days of contacting customer service chat and getting told 100 different stories and in one case the lady just ignored me and quit typing and wouldn't respond back. I do have her name and all the chats saved. I finally received the hardware (No manual) and missing a few pieces of the hardware 2 weeks after the desk and all of that hassle. Beware people! They have the most horrifying customer service that I have ever seen.