wayfair

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Part not manufactured properly

A part was not manufactured properly so could'nt be used. Ordered replacement part and no information sent to me. Can't even find my order on Wayfair website either. Have talked to 3 different customer service reps and one on chat, which provided me a tracking number but is a shame it comes back number not valid. If we don't get this resolved quickly I will file a dispute with the charge card company because of the lies I've been told and the lack of proper customer service to get the issue taken care of. UPDATE: After talking to a manager today from Wayfair, was able to track part and was delivered today. The manager did go above and beyond on trying to resolve the issue, so I will upgrade the rating to a 3 star.

3
Date of experience: Dec 05, 2023