wayfair

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Delivery was great

Delivery was great, arrived right on time. And that's where it ends. Product arrived with one defective part. Customer service acknowledged the problem, and after I jumped through all their multi-picture requesting hoops, agreed to send replacement part.That delivery took more than two weeks. During the long wait, while I was constantly tripping over a useless piece of furniture, customer service sent me lots of perky emails. But not only was replacement part wrong, but customer service suddenly fell silent and they sent me an invoice for the replacement and its shipping.Not only am I stuck with a useless piece of furniture but also no refund.

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Date of experience: Nov 28, 2023