The people were very helpful, but the order tracking system is horrible.This morning my order is showing “Preparing for Shipping Estimated Delivery: Tuesday, February 20” on Wayfair's web site. Yet, the item has arrived. My first contact with Wayfair was through their messaging process when it looked like there was a problem. The individual was very courteous and helpful. The information they accessed indicated the item was on backorder and would not arrive at Wayfair until February 23rd. That was too late, and they were very understanding and helpful in cancelling the order.I then ordered from a supplier that had the item in stock.The next day, I received an email indicating I could not cancel the order because it had been shipped. I had not received any information that the order had shipped, and I had not been provided with a tracking number. So, I placed a call to their customer service desk. Again, the individual was very helpful and provided the tracking number for the order. I was surprised it had shipped and would arrive on time.It is February 16th and my item was delivered on time. Yet, it still shows “Preparing for Shipping Estimated Delivery: Tuesday, February 20” on Wayfair's web site. I never received confirmation that the order has shipped. I never received shipping and tracking information.Now I must cancel the other order. Penalties will probably be applied.I will avoid using Wayfair in the future. There are numerous alternatives available that have much better order tracking systems.
