Absolutely the worst. On two separate orders of large cabinets I had the White Glove Assembly person report a piece missing. Wayfair's "solution" was to reorder the units. They then told me I would have to bear the $140 cost of having the unusable units removed, as well as taking on the responsibility to find another Assembly person at my own expense. Upon expressing to them that what they were proposing is, after sending defective products to me I was to bear the costs (additional) costs for their mistakes. In effect I was to pay for the privilege of purchasing their defective products. ... They responded by saying, "sorry, that's our policy".Still shaking my head....NEW NOTE:Wayfair's reply is inaccurate. There was no resolution. I'm still out the money to discard the bad products (2). I asked for my money back and was granted a refund on the second cabinet with no recovery of my cost to discard the product. I've receive no resolution of the cost of discarding the first unit. Very disappointed in a support dynamic that's far below the average.
