Update - emails regarding the "ticket" for a complaint to shipping are now being kicked back so you cannot even check the ticket they put in to find out WHY you haven't gotten the product. There is NO way to email them but you can call. Oops - no, they have taken the phone numbers off the account pages and Chat option is now gone. None of the emails work. The company is covering their bases so they are not obligated to give refunds and there will be nothing in writing from this point to verify the issues with undeliverable items. This company is taking the consumer's money but not at all interested in delivering the product. This is called retail fraud and I've filed a complaint with the attorney General's office, Consumer affairs dept of Mass. This company is clearly selling items on their website that they don't have, that the suppliers don't have, and that they can't deliver. I own a business. I ordered a couch on April 10 which, to date, has still not even been picked up by the carrier. The scheduled delivery and date " range" for delivery will have come and gone. Numerous inquiries have gotten me nowhere other than an email that says I have to wait 10 days for " updates". I cannot have guests in my rental without a couch. I will have to buy something local because Im in a bind. The endless circle of CS is a joke. My latest interaction was I have to wait 10 days and then I can cancel. So they really could care less about getting the consumer the product. It is perplexing to me why they can't spend 3 minutes calling the carrier to find out why it hasnt been picked up and try to get this order out and delivered. Instead I will get another " no answer" answer here by CS. UPDATE - they no longer will respond to your "ticket number". With the number of rentals we have, they've lost a lot of business. This is the first time we've used Wayfair and it'll be the last. I'd like the couch but evidently it's either out of stock by the manufacturer or Wayfair is incompetent in getting it delivered. I'm beginning to suspect, based on all the other reviews with the same issues, they aren't paying their carriers or the suppliers. As far as their response: same useless canned responses that yield NO information.
