I ordered a bed for a guest room weeks in advance to allow for plenty of time for delivery before it would be needed by visitors. The first delivery date comes and the delivery/assembly (white glove) shows up and they are missing pieces (I’m told they are missing the bolts to assemble). I speak with a Wayfair customer service agent who has little concern at all for my situation but does tell me they should be able to get the needed parts and deliver the bed the next week. Since I planned with a couple weeks to spare before the bed was needed this was an inconvenience but not the end of the world. Today the delivery/assembly team shows up (without the 30 minute advance call that they are supposed to provide) but indicates that now they don’t have the headboard for the bed. I talk to customer service again and am told they will need to reorder the headboard and it will be over a week until it can be delivered. I explained that I really need the bed in the next 5 days and ask if there is anything they can do to expedite the resolution to this issue since it is the second time they have made a mistake on their end. Again, customer service wasn’t even nice about it. In the end I just cancelled the order. At this point the unsuccessful deliveries have wasted 2 days of my time. Wayfair’s customer service offered nothing to ‘make it right’. I’ve used Wayfair many times over the last 4 years but the service has consistently gotten worse. I have a cart full of other furniture items that I was about to order but I think I’m going to look elsewhere after this frustrating experience.
