Replacing my prior review which was reluctantly submitted because reasonable escalation was stymied It seems the review escalated through appropriate channels — I am hopeful I’ll be able to detail frustrations with product, instructions and missing parts, all of which consumed excessive time Bogus promise to resolve; lack of dedicated cs agent results in uniformed and discordant promisesThe unit was out of stock; missing parts were to be sent; replacement gratis and to keep the original defective product were promised — NOTHING BUT PROTRACTED DELAYS!NO RESOLUTION AT ALL!!!See absurd time line, below CIRCUMLOCUTION/INCONSISTENCIES 1/ WayFair 8MayMy name is V, a Resolution Specialist here at Wayfair. We have just learned that our manufacturer is unfortunately unable to send the replacement part we ordered for your new Joreen Curio Cabinet. As a result, your part request has been canceled. We sincerely apologize for the inconvenience this may cause. In order to rectify this and to ensure you have a perfect item, we will be sending you a full replacement for the item at no cost to you. Below are the estimated ship and delivery dates: Estimated Ship Date: May 8, 2024 Estimated Delivery Date: May 14, 2024 As soon as your item ships, we will send you tracking information! You don’t need to return your original item. Feel free to keep or consider donating the item 2/wayfair 19May We received a request to cancel one or more items in your order #4242467341 .You’ll receive an email within 2 business days confirming whether your cancellation is successful.3/ Wayfair 20MayAn investigation as been opened on your order 4242467341. We are looking into the status of your order and will reply back with any updates.Please note that the investigation may take up to 10 days while we wait for scan data.
