wayfair

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I officially hate Wayfair

This is the last thing I'll buy from Wayfair, sick of receiving items with musty smells and damage. My husband spent more than TWENTY minutes with their inane return process, which consisted of starting a chat, sitting for minutes while they ostensibly "look up" the item (OR finish up with other customers while leaving him hanging), sending photos, and *then describing the problem shown in the photos* after already describing the problem. It seems really convenient at first when you hit upon something there, but in the end, it hasn't been convenient at all. I'd rather find the item elsewhere.

1
Date of experience: May 20, 2024