We ordered some bar stools that were on clearance for our first time ordering from Wayfair for my wife who is a teacher to use in her classroom. Within 3 weeks the price went down $28. I talked to Wayfair customer service via chat and phone and neither one would just adjust the total, instead they gave me a prepaid return label so I could ship back the 50 pound box on them and then I could buy another one with free shipping. That is really being smart....That costs Wayfair a lot of money in shipping and also causes the customer a lot of work to do that when it's something requiring assembly. After a lot of back and forth with their worthless customer service and both chat and phone support refusing to escalate to a supervisor, they did give me a 20% loyalty discount to avoid having to buy another one but it didn't cover the $28 difference, it was only $19. I will never buy from Wayfair again! That was my first and last purchase! I will stick with Amazon who stands behind their customers.
