Zero stars. Wayfair products, customer service, and return policies are terrible. Use Amazon instead. Wayfair products are more likely than not to be damaged and useless, it's hard to get a refund, and if you go past 30 days and notice the product which was damaged from the start is getting worse, it's too late to get any help. Don't use wayfair. Use another vendor. We've used them several times and have had problems every time. At least Amazon's return policy is good if their product is bad, even months after the return date expired. Learned the hard way with Wayfair. We weren't able to put our cat tree together right away, because we were buying a new home and the closing got delayed 6 weeks. By the time we were in the new home and put the tree together, it was too late to get any help from Wayfair. They did say they would give me a 20% refund, but this was an expensive item that is total cheap rubbish. I chose to use them instead of Amazon, had no idea they would handle a return or refund so badly.
