wayfair

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Horrible customer return service

Bought a popcorn maker and upon opening up and taking it out of the box the switch was broken. So it (obviously) was never used. Wayfair absolutely refused to issue a return label and told us to deal with the manufacturer! They said they would follow up every step of the way lol. Then get a follow up email saying they cannot contact the manufacturer, I have bought numerous goods from Wayfair and was considering buying a rather expensive shed. I have now cancelled my account and will never buy from them again. They lost a good customer over a 39 dollar post popcorn maker!

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Date of experience: Oct 22, 2024