I've had 2 orders and have canceled both because of the crappy shipping services. I came back this second time to give Wayfair another chance and placed order October 20, 2024 and had deliver date for October 28, 2024. After 3 days of not having any shipping updates and still showing as not shipped, I reached out to Wayfair customer service. I've been told REPEATEDLY that my order was in transit and couldn't be canceled each and every time I have inquired to cancel it (which has been about 5 times since I noticed there was no shipping updates by day 3). Fast forward to today, October 30, 2024, I reach back out to them again to see if there were any shipping updates and to inquire about the cancelation process since it's still showing not shipped. I was told, yet again, that it was scanned already and in transit. I asked for more information on the location it was scanned at and where it was in transit from (ya know, since it was scanned and all-smh). Come to find out it was never shipped and I was LIED to! Multiple times! I'm very, very angry about how I was treated and lied to, repeatedly. It was never shipped, let-alone scanned ANYWHERE! I was offered a solution of them shipping a new bed frame out today and would be delivered by November 6, 2024, which I declined and asked for a full refund. I was granted the full refund (which i confirmed before ending the conversation that it was a full refund) and was sent an email and ended the conversation. I opened the email and found out that I was only being refunded $255.95 out of the $261.98 that I spent. Do better! I will NOT be coming back and I will be recommending for everyone to STAY AWAY from Wayfair and will be putting in a report here and to anywhere else that I can because of the lies I've been told and the FRAUD that was attempted to be committed today in regards to not issuing me my full amount paid for the items after I was promised the full refund!
