wayfair

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Ordered an over toilet cabinet for $90+…

Ordered an over toilet cabinet for $90+ on sale (not open box). It was delivered as expected. We hired an assembler from Andi who Wayfair uses to assemble furniture. This cost $90. The assembler pointed out how wobbly the unit was and that a brace for the lower part of the cabinet did not fit over the toilet water cut-off valve. The unit is poor quality. An embarrassment to a nice home. I would be concerned for safety if this unit is in a bathroom used by children or seniors. Reaching out to Wayfair regarding a return resulted in a laughable refund of $18.18 OR, if we preferred, we could dissemble it, pack and ship it back to Wayfair at our expense. To say customer service stinks is an understatement!

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Date of experience: Oct 30, 2024