I ordered a tv stand with fireplace. Paid extra $90 to have a professional come and put it together. I was told he would be here today at 2:30. Never showed. Come to find out he cancelled and I wasn't notified. I called customer service and was told they can't get anyone to come. I took off work to wait. So i told them to take the furniture back; they had the nerve to say they have to charge a fee to return item. Never will I shop Wayfair again and I will tell everyone about this experience.. The response I received from Wayfair was that the issue was resolved. It was resolved when I asked for a refundthat I paid ahead of time for the person to put my furniture together. It was resolved when I hung up on the customer service agent who told me that If I want to return item Id have to pay a fee. After I lost 2,000 of pay to take the day off to wait for someone to put this together cancelled the appointment and not finding out until late in the day. NO WAYFAIR THIS HAS NOT BEEN RESOLVED TO MY SATIISFACTION.....
