I ordered a framed poster for a Christmas gift. When I placed the Order, it said "Estimated Delivery: Between Thursday, December 19 and Monday, December 23".After about a week of not receiving a shipping notification, I logged in to check on the item. Now, it is back ordered, and not expected to arrive until Thursday, January 02, 2025.When I placed the Order, it was NOT back-ordered, and I never received any notification (email or otherwise) from Wayfair notifying me of this change in status, or that it would no longer arrive until after Christmas.Now, it's too late to order it from somewhere else to arrive in time.When I contacted Customer Service, they told me there was nothing they could do but cancel the Order. It was all just a script response. Awful.Very, very, very disappointed with Wayfair.2024-12-22 UPDATE: The email referenced in their response below was merely for 15% off, which they did not auto apply or anything. The item itself has not shipped or moved at all.2025-01-08 UPDATE: Still having received no shipping update or information about my Order, I used the customer chat again. They agreed there has been "no movement" on my Order and sent out a "replacement" due to arrive next week (so they have them lying around to ship a replacement, but never my original order?). This is absolutely absurd. I will never ever shop on Wayfair again.2025-01-13 UPDATE: It still has not shipped, and it is officially over one month later. I live chatted with customer service again, who said they will "open a ticket with our warehouse to investigate the shipping status" and that "the supplier will provide an update as soon as possible." This is insanity.2025-01-22 UPDATE: Same nonsense, different day. No response from the warehouse, it still hasn't shipped. Today, the live chat agent ghosted me, so no response or help the first time around - I had to end and restart the live chat to get a response. When the chat restarted, I was told that "this issue has been escalated to our specialized team. They will reach out to you within 3-5 business days with the resolution." Just more of a run around, with no improvement.2025-01-22 UPDATE: I received an email that a replacement had been sent out. I will see it when I believe it.2025-02-12 UPDATE: Having received no shipping information for the SECOND replacement order, I AGAIN live-chatted with Wayfair's customer service. At this point, I am just in it to see what happens here. I can already tell you that I'm never buying anything from Wayfair, nor their sister companies, ever again, and I'm telling everyone I know about this - but I am just in this to see how it plays out. In any event, a THIRD replacement was ordered. We'll see.2025-02-21 FINAL UPDATE: No surprise, again, it never shipped. I contacted Customer Service who offered me a FOURTH replacement. I threw in the towel, and asked my Order be cancelled. I will never be ordering from Wayfair or any of its sister companies again - there's no point. Not worth the hassle AND you never even get the item!
