I ordered two pictures from Wayfair. Both were returned on December 10, 2024, with the request to credit my original form of payment. I received an immediate refund on December 10th for one of the pictures and as of today, January 3, 2025, nothing on the other. I called three separate times inquiring about my refund and got the same answer every time. “It’s being processed and you’ll receive an email update and your refund within 3-5 business days.” I called today, January 3rd, and was told a store credit was issued instead of my refund. The representative, Ashley” started out nice but was rushed and in a hurry to get me off the phone. She insisted I received an email on December 31st telling me about the store credit. When I told her I never received the email, she said “you need to be more alert and aware in checking your email.” Totally rude and condescending. I don’t ever want to shop there again and now have to pursue fighting the store credit. Horrible customer service. Do yourself a favor and don’t shop there. I’ll stick to Amazon from now on.
