wayfair

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30 minutes to change your mind!

I ordered the wrong color chairs. I called customer services less than 24 hrs later and they said I couldn’t cancel the order. It will cost me 84$ to return them! I called customer services and asked them to help defray that cost, like other companies do-especially if you have ordered replacement chairs. They would not, and offered me a 10%coupon to use on one single item in the future. You have 30 minutes to change your mind and cancel an order with Wayfair. And you will live with your mistakes! Buyer beware!

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Date of experience: Jan 08, 2025