Seems like they operate like just another dropshipper, which severely limits their ability to provide worthwhile customer service. Delivered a defective item and are requiring customer to pay return shipping for something clearly not our fault. Granted I should have read the policies a little better, that's buried pretty deep in their fine print, but it's a poor way to operate a business when it's signficantly poorer customer service than all of their competitors. First time in a long time I've been expected to eat 30% of the cost because of something completely out of our control
