If I could give them zero stars I would. Unfortunately, I did not read the reviews before I even considered buying from Wayfair. I now know why my experience was so horrible. Their Customer Service review score is 1.3. Out of FIVE. I purchased a beautiful rug online. When it arrived, the colors were totally different than what was pictured online. I supplied Wayfair with the requested photo. I got a return mailing label and the return postage was $54.49. I called Customer Service again this morning and asked to speak with a supervisor. I was told that the CEO gave the reps the authority to make all final decisions and the supervisor of that group didn't get involved. What kind of policy is this??? After a lot of back-and-forth, I was offered a Credit of $13. This means my shipping is still over $40. I will never purchase from this company again. I hope my review saves others from going through the same aggravation.
