The table I was shipped had a large crack in the corner of the top. I spoke to customer service to request a replacement piece but was told that the only way to replace the table top was to return the current table and be sent a replacement. This required repackaging the table and lugging it to a FedEx location. For my trouble, I requested a discount on the table as well. Once they provided the discount, I was told that they couldn’t issue a replacement because the issue had been resolved with a discount. I have no use for a cracked table!! I spoke to several agents and was told a manager would contact me. No one contacted me. Finally I decided to just return the table (the chairs had already been put together, so I REALLY didn’t want to disassemble and return those)—they only gave me $87 + the $27 discount back!! I could have bought the chairs separately for cheaper. So basically they pick and choose what gets the discount on sets based on what you return. I will not be recommending Wayfair to anyone that I know based on how they handled this situation. Terrible customer service. Update: wound up disassembling and returning the chairs as well to get the full amount back. What an irritating fiasco…
