I will never purchase from Wayfair again. After many quality and delivery smaller issues, we purchased a vanity to use in a basement finishing project. They missed two deliveries with no notice. I waited around during their ridiculous 12 hour delivery window on two separate days. On the first day I was told (end of day) the item was damaged and they could not deliver. I emphasized we had to have it for a construction deadline, they PROMISED it would come, I called and chatted and they REPEATEDLY ASSURED me it would arrive on the rescheduled date. I should not have trusted them because it never showed up after they told me I need to be around between 7am-7pm because it would definitely come. Never again. They have some good deals and nice stuff, but not worth the hassle to deal with a company like this. Now I have to order from elsewhere and our construction schedule is all thrown off thanks to Wayfair. They are also telling me I cannot cancel the delivery but I will be refusing the delivery and doing a charge back on our credit card. I am not doing a return because I know from the past how difficult a return would be and I know they will try to charge me for it! Don't allow customer service agents to flat out lie. They had to know this delivery wasn't going to happen.
